New Driveway Company Customer Service Charter

THESE ARE OUR PROMISES TO YOU:

We are Landscaping Specialists

We specialise in driveways, patios and external landscaping, and bring our 40-plus years of expertise in landscaping, customer service and project management to every job we do.

We’re not jacks of all trades – we’re masters of one.

That means we can offer you a constantly evolving product range and a faster, more streamlined service than a general building firm can.

Garden Landscaping Wantage, Oxfordshire. Block Paved Driveway, Gravel Drive, Sandstone patio, retaining walls, lawn

Receptionist - New Driveway Company Customer Service Charter.

Fast Response and Quote

When you contact us you get a response in minutes, not days.

Your appointment will be confirmed straight away, and your detailed estimate will follow shortly by email, or by post if you prefer.

No Pushy Salesmen

Our sales team are landscaping professionals. They will help you with ideas and answer all your questions, then leave you as much time as you like to think it over.

We are well aware that our industry has some shady operators who use hard-sell techniques to convince you to buy on the spot. For that reason, and to protect more vulnerable homeowners:-

We will never press for a decision while we’re at your home. You’ll receive a quote by email (or post if you prefer) after our design visit.

No “Let me just call my manager to see if we can lock in this special, today-only price”.

We can even copy a friend or family member into all of our correspondence with you, so that you (and they) can be confident that we’re treating you fairly.

We will always work with you to keep your landscaping project within your budget, and we’ll never put you under pressure to pay more than you can afford.

Landscaping Design, Garden Landscaping Project and New Block Paved Driveway for Simon Thomas of Sky Sports, by New Driveway Company Oxford - How To Choose The Best Landscaping Contractor

Landscaping Design Plans. Block Paved Driveway Design, Gravel Driveway Design, Patio Design

Free, Flexible Design

Our designers work in close partnership with you to fully understand your requirements and gain real insight into the vision you have for your home and its exterior landscaping. When you’re 100% happy with your choice of layout and surface options, you’ll get detailed plans and drawings and you can even choose 3D design visuals as an optional extra.

And even if you change your mind during the build process we’ll adapt the design to suit you.

A Truly Personal Service

The driveway specialist who visits you will oversee the entire project from start to finish, and our customer service manager will be on hand to coordinate everything from design to the final handover.

Every job requires snagging, but some companies might take months to complete the snagging list.

We’re only finished when you’re 100% happy, so your final payment isn’t due until then.

Customer Service - New Driveway Company Customer Service Charter.

New Driveway Reading: Bringing the very best in driveway design and installation to the homeowners of Reading

Stereotype-defying Craftsmen

The thought of having strange men at your home can be worrying.

Our team are chosen as much for their manners and discretion as for their skills as craftsmen.

Constant development and training in current surfacing techniques is part of their job, and they work quickly and efficiently, making sure you always have clear access to your door.

They clear away each evening and even bring their own Portaloo and kettle, so they won’t need to use yours.

Top Quality and Great Value

We never compromise on quality.

We use the best materials from the best manufacturers, including Marshalls, Tobermore and Bradstone, and keep up to date with the latest construction methods.

Our technical specifications go much further than most landscapers, with deeper and more stable bases that won’t crack or sag.

All of our surfaces are permeable and SuDs compliant, and we use limestone grit instead of sand to bed our blocks to discourage weeds.

Permeable Block Driveway Cross Section. New Driveway Company Oxford

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Guaranteed peace of mind

We’re not finished until you are 100% satisfied.

Our work and materials are fully guaranteed for ten years. We have a lot of happy clients and we feature a lot of them on this site, but take a look at the independent review sites to see for yourself how we’re changing the reputation of our industry – one landscaping project at a time.

In the course of creating your perfect driveway or patio we also provide gates, retaining walls and top-quality artificial grass.